5. Which licenses do customers need for SAP Solution Manager?
To run SAP Solution Manager, customers need the following licenses:
* • SAP Solution Manager, which is covered by the SAP maintenance agreement.
* Database - The license for SAP DB is covered by the SAP maintenance agreement. If customers choose to use a different database, database license costs may apply depending on the customer's agreement with their database vendor.
6. Will SAP Solution Manager replace SAPNet - R/3 Frontend?
SAP Solution Manager will not replace SAPNet - R/3 Frontend (formerly called Online Service System). In due course, the SAP Service Marketplace will replace SAPNet - R/3 Frontend as a support system. The infrastructure for future support scenarios will comprise SAP Solution Manager and SAP Service Marketplace. Until then, customers will continue to get support for their problem messages via the existing remote connection in the SAP Service Marketplace and SAPNet - R/3 Frontend.
7. How does SAP EarlyWatch Alert/SAP EarlyWatch Check run in SAP Solution Manager?
SAP EarlyWatch Alert collects data from the different customer's systems. The collected data is then forwarded to the SAP Solution Manager system for processing.
* If the SAP EarlyWatch Alert rating is red, the SAP Solution Manager triggers a message to SAP and sends a report to SAP. An SAP service engineer contacts the customer and recommends either an SAP EarlyWatch Check or solutions to the problems.
* If the SAP EarlyWatch Alert rating is yellow or green, the data remains in the SAP Solution Manager. Every four weeks SAP EarlyWatch Alert data is sent to SAP Support.
8. Can Value Added Resellers (VARs) deliver the services included in the maintenance agreement via SAP Solution Manager?
Yes, after training and certification all VARs can deliver remote services for their customers via SAP Solution Manager. The SAP Solution Manager is installed at the VAR and customers are connected to it through a remote connection.
Gruß
Armin
